Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

We accept Visa, Mastercard, American Express, Discover and PayPal.

How long will delivery take?

Delivery typically takes 3-5 days from the date of ordering.

What exactly happens after ordering?

Please allow 1 day for order processing. You will receive an email notification when your order has shipped and it’s on its way with a tracking number.

Do I receive an invoice for my order?

Yes, you can also download all orders from your user account located here.

Send us an email

    Do you have questions about our products? Do you need help in designing your skin care regimen? Drop us a line, and we’ll get back to you as soon as possible.